Part Exchange and Used Items – Frequently Asked Questions 

• How much is my item worth?/How do I obtain a quote for a part-exchange?
• How do I get my items to you?
• How long does it take to inspect my items?
• What if my quote changes?
• Do you offer showroom inspections?
• Do you buy items for cash?
• What is the warranty on used items?
• Wex Pre-Loved Grading System
• Is VAT chargeable on the purchase of used products? 
• What are your current trade in offers?

In order to obtain a quotation for selling or part exchanging your items, please complete our online form. We provide instant quotes for a vast range of photography equipment. If your gear isn't listed, simply add it to our form, and our expert part exchange team will get back to you with a quote within one working day. (Please ensure you click 'add item' for each item you wish to get a quote for, even if you only have one item).

We are unable to provide a quote over the phone.

Unfortunatly we are unable to offer trade in for customers based in Jersey or Guernsey.

All of our offers are based on our view of the second-hand market and in particular our ability to sell the items we part exchange to our customers.  As such we are unable to quote for the following reasons:             

• Grey Import - We are able to offer a value for an item that was originally sourced from outside of the EU, however, this would be subject to a lesser value.
• Faulty - Due to the fault listed for this item, we regret to inform you that we would be unable to accept this item in its current condition.
• Unable to accept – Regretfully we’re unable to offer a value for your item due to our current market conditions.

We also don’t accept Telescopes, Non-Genuine Battery Grips, Film Cameras, Printers, Scanners and Drones.

For the most convenient experience, we recommend dropping off your items at your local DPD drop-off point using our pre-paid postage labels. This allows you to send them at a time that perfectly suits your schedule. While we also offer a free courier collection service, please note that collections can occur anytime between 9 am and 5 pm on your chosen weekday. We believe drop-off provides the ultimate flexibility for our customers.

We aim to provide your final quote within two working days of receiving your items. During peak periods, this may take up to four working days. If you haven't heard from us after 5 working days, please get in touch.

Fast, Free Quote: Get started by selecting your item model and describing its cosmetic condition. Accurate descriptions lead to quicker payouts. Not sure? Just make your best estimate. 

• Mint (9+) Very light signs of wear, otherwise pristine. Shutter Count Limit: <20k Pro Bodies, <10k Consumer Bodies

• Very light use (9) Fair amount of use, but well kept. Light wear or external scuffing. Shutter Count Limit: <40k Pro Bodies, <15k Consumer Bodies

• Shows light use (9-) Significant use and signs or normal wear and tear. Shutter Count Limit: <60k Pro Bodies, <25k Consumer Bodies

• Signs of use (8) Clear signs of wear and tear, still works a treat. Shutter Count Limit: <100k Pro Bodies, <40k Consumer Bodies

• Moderate Wear (7) Will exhibit heavier signs of use, including paint loss, missing grips and missng sync covers. Shutter Count Limit: <250k Pro Bodies, <100k Consumer Bodies

• Well used (6) Very obvious wear including total loss of paint, rubbers and very high shutter count (No Limit)

Expert Evaluation: Our skilled technicians will thoroughly inspect your gear upon arrival. We'll only adjust your quote if necessary, and we'll always communicate with you first.

Your Peace of Mind: You're in control. If you accept our updated quote, you're confirming the sale (subject to our terms). If you decline, we'll return your gear to you, absolutely free.

 

Do you offer store inspections?

Yes we do. All stores offer a drop-off service, you can drop your kit off at any time and your chosen store will get back to you within 3 working days with a final quote.

We currently offer cash on all items, when submitting your quote, please be sure to select the Payment Method "Cash" so we can ensure we process this correctly.

Our experts will inspect your kit, and you'll then receive your final quote by email. Once you accept, we'll provide a secure link for you to enter your bank details, ensuring safe and efficient payment.

Used items are supplied with a 6 month Wex warranty unless otherwise specified. For full details of our warranty on sale of used products please see our Terms and Conditions.

• MO Mail Order Returns
• OB Packaging has been opened and box seal broken
• D Never owned - Used for demonstration purposes only
• R Refurbished by the Manufacturer to original specifications
• 10 Preowned equipment, but appears as new
• 9+ Nearly New
• 9 Very little signs of use
• 9- Shows light signs of use
• 8 Shows signs of use
• 7 Shows moderate wear and signs of use
• 6 Well used - may exhibit scuffs and/or marking
• IN Incomplete - Use for spares only

On second-hand items, when applicable, VAT is calculated under the VAT Margin Scheme, as defined by HM Revenue & Customs. Under this scheme VAT is not shown separately. 

Details of our current trade in offers can be found here.